linking up with Jen from Conversion Diary for the first time in forever
For Quick Takes this week… I’m going to share 7 tips to make your coffee-buying experience easier for everyone involved. I don’t know what it is about coffee but it tends to make people crazy. Which, in turn, makes your baristas crazy. I am doing my best to love people despite the fact that they are mean to me about coffee, but here are some ways to make everyone’s life easier.
1. Speak Up. Especially if you come through the drive-thru. It can be very difficult to hear soft spoken people, and in turn, drinks get made incorrectly. We want you to have the best experience possible- so please make sure that we know what you want.
2. Know what you want. I can’t tell you how many customers come through our store during peak hours and want to have intense discussions about what drink they want. And that’s fine– we love to talk about coffee and we love to help people find their new favorite drink. But if you’re coming in the morning and there’s a line around the building, don’t use that time to find a new drink.
3. Know what you are ordering. This is different than knowing what you want. For example, there is a difference between a caramel macchiato and a caramel frappuccino, but since they sort of sound similar, people try to order a “caramel macchiato frappuccino” which is not a thing. I had a customer order a cappuccino latte– those are similar drinks made different ways. Like I said– we want your drink to be correct. So please, know what you are ordering so that we don’t have to remake it for you.
4. Clarify that we heard you correctly. If we repeat your drink back to you, and forget to say “iced,” there’s a chance that we didn’t hear you say it, and when your drink is finished, it will be hot, and everyone will be frustrated. You don’t have to repeat it more than once, but it saves everyone time if we all know that we understand each other.
5. Please, please clean up after yourself. It makes our lives so much easier if you throw your cup away when you are finished. It isn’t difficult, and it makes a huge difference in our days.
6. Be patient with us. Sometimes, we run out of stuff. We only get our order in once a week, and sometimes what we order doesn’t get delivered, or we don’t order enough, etc. We are doing the best we can with what we have, and we are willing to work with you, if you’re willing to work with us. Just try not to be frustrated with us.
7. Remember that we are human beings. I’m not an unfeeling robot. It makes a difference to receive a greeting. So often, people come up and start ordering without saying “hello.” It is not that hard to show a little kindness. On the other hand, I’ve had so many bad experiences that it’s hard for me to remember that I like my job. And I do! I love my job, and the customers that come in and have conversations and take the time to say a few kind words make all the difference. Please keep things like that in mind.
Anyway. I just felt like some of these things needed to be written down. Love on your baristas and they will love on you back!